Merchant of record: Vorghalxwydlixer.world · 1899 Fillmore St, San Francisco, CA 94115, USA · ask@vorghalxwydlixer.world.
Human review
Each return ticket is read by a teammate—not a script—so odd edge cases get context.
Seal integrity
Opened bottles may be ineligible except for verified quality anomalies documented with photos.
Education first
Refunds address satisfaction with the transaction, not implied health performance.
1. Baseline promise
We want you to feel confident choosing Zivo. If the product is not what you expected—and you meet the criteria below—we will refund the product price or offer store credit when refunds are impossible due to payment rail limits.
2. Thirty-day satisfaction window
From the date of delivery, you have thirty calendar days to initiate a return for unopened merchandise in resaleable condition with tamper-evident features intact.
Individual travel sachets or bundles marked “final sale” at checkout are excluded unless required by local mandatory return statutes.
3. Getting a return label
Email support with your order ID, reason code (changed mind, delayed shipment, damaged outer shipper, etc.), and photos if outer packaging failed. We issue a prepaid label for domestic U.S. returns when the claim is approved.
4. Original shipping
Outbound shipping fees are non-refundable unless we materially missed a guaranteed delivery window or shipped the wrong SKU.
5. Exceptions & partial refunds
Promotional bundle pricing may require returning all items in the bundle to receive full credit. Consumed partial quantities void combo discounts and may be repriced to standard per-unit amounts before refund calculation.
6. Gift recipients
Gift recipients may exchange for store credit equal to the purchase price if they provide the original order ID or gift receipt hash sent to their email.
7. Wholesale & marketplace orders
B2B purchase orders follow contract addenda. Amazon or other marketplace buyers must use those platforms’ dispute flows first; we mirror outcomes where legally permitted.
8. Chargeback etiquette
Contact us forty-eight hours before disputing a charge with your card issuer so we can release tracking evidence and proactively refund if appropriate. Friendly fraud monitoring may challenge illegitimate claims.
9. Refund settlement speed
Approved refunds post within seven to ten business days from warehouse receipt and inspection. Banks may take additional cycles to display funds. Store credits activate immediately upon email confirmation.
10. Cross-border nuances
International customers may be responsible for return shipping and duty drawback limitations. Destroyed-by-customs shipments qualify for documentation-based credits after investigation with carriers.
11. Escalation contacts
Email ask@vorghalxwydlixer.world with “Returns” in the subject line or write to the Fillmore Street address above.
We revalidate this policy whenever logistics partners change and stamp each refresh in the hero chip so you can compare printed inserts with the newest web version.